What is the main pricing difference between ChatMate and Chatbase?

ChatMate offers a simple $19/mo flat rate. Chatbase starts at $19/mo but costs $50-399+/mo once add-ons for branding removal, AI features, and message limits are factored in.

Does ChatMate include human handoff?

Yes, human handoff is included in all ChatMate paid plans. Chatbase does not offer human handoff on basic plans.

🔄 Comparing AI Chatbot Builders

ChatMate vs Chatbase

Two chatbot builders. One is honest about pricing. The other is not. Here's the full breakdown.

💬 ChatMate — $19/mo flat vs 💬 Chatbase — $19-399+/mo

✓ ChatMate wins on pricing transparency, human handoff, and setup speed

Head-to-Head

Side-by-Side Comparison

Feature	✓ That's Us ChatMate	Chatbase
Starting Price	$19/mo All features included Transparent	$19/mo Starter plan — limited features
Real Monthly Cost	✓ $19/mo — full stop No add-ons, ever	✗ $50–$399+/mo Add-ons required for key features
Pricing Model	✓ Flat rate Predictable, no surprises	✗ Per-message tiers Usage-based, overage charges
Setup Time	✓ ~30 seconds Paste URL, chatbot ready	✗ 5–10 minutes Complex onboarding flow
Human Handoff	✓ Included All paid plans Winner	✗ Not available Basic plans excluded
Embed Widget	✓ Yes	✓ Yes
Custom Branding	✓ Included All plans	⚠ +$199/mo Remove branding costs extra
AI Chatbot	✓ All plans No upcharge	⚠ Limited on base Add-ons needed
Free Plan	✓ Available	✓ Available
Multilingual	✓ 50+ languages	✓ Yes
Conversation Analytics	✓ Included	✓ Yes
No Credit Card Required	✓ Yes	✓ Yes

Why Switch

3 Reasons Businesses Choose ChatMate

💸

You Actually Know What You'll Pay

Chatbase advertises $19/mo but the real cost with branding removal, AI add-ons, and overages is $50–399/mo. ChatMate is $19/mo. That's it.

🤝

Human Handoff Is Built In

When the AI can't answer, ChatMate emails you the conversation so nothing falls through the cracks. Chatbase doesn't offer this on basic plans.

⚡

Live in 30 Seconds Flat

Paste your URL, chatbot generates automatically, copy one line of code, paste it. Done. Chatbase requires a multi-step onboarding flow.

FAQ

Questions About Switching

What makes ChatMate different from Chatbase?

The biggest difference is pricing honesty. Chatbase advertises $19/mo but charges $50-399+/mo once you add branding removal, AI features, and deal with message overages. ChatMate is $19/mo flat — everything included. Plus, human handoff is built into all paid plans, while Chatbase doesn't offer it on basic plans.

Does Chatbase have hidden fees?

Yes, several. Removing Chatbase branding costs $199/mo extra. AI chatbot features are limited on the base plan and require paid add-ons. And if you exceed message limits, you get hit with overage charges. Their real cost is $50-399+/mo depending on your plan tier.

How hard is it to switch from Chatbase to ChatMate?

Switching is simple: create a ChatMate account, paste your website URL, and your chatbot is ready in about 30 seconds. You don't need to export or migrate anything — just change the widget embed code on your site. That's the only change needed.

Does ChatMate offer human handoff?

Yes — and it's included in all paid plans at no extra cost. When the AI can't answer a question, it can automatically email you the conversation so you can follow up personally. Chatbase doesn't offer human handoff on basic plans.

What platforms does the ChatMate widget work with?

ChatMate works with any site that supports HTML — Shopify, WordPress, Wix, Squarespace, and self-hosted sites. If you can add a snippet of JavaScript, ChatMate works there.

Is there a free plan?

Yes. ChatMate's free plan includes 1 chatbot, 50 messages per month, and basic customization. No credit card required.

Skip the Pricing Surprises.
Switch to ChatMate.

$19/mo flat. Human handoff included. Live in 30 seconds.

No credit card required to start.

Try ChatMate Free →

✓ No credit card required ✓ Free plan available ✓ Setup in 30 seconds